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Excellent
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Very
Good
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Good
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Poor
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Very
Poor
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| 4. How would you rate your
overall buying experience with BDK location from
which you purchased products or service? |
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| 5. How would you rate… |
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a. Responsiveness of our
customer sales team? |
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b. Responsiveness of our
customer support team? |
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c. Engineering and technical
support? |
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d. On-time response to RFQ? |
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e. Delivery terms? |
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f. Payment Terms? |
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g. Price versus value of the
product or service? |
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| 6. How would you rate our
performance and products in regards to ... |
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a. On-time Delivery? |
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b. Packaged appropriately for
shipment? |
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c. Having a high quality
appearance? |
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d. Having a high quality of
performance? |
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e. Having a long lifecycle? |
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f. Having high quality
supporting product information? |
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| 7. In the event that
warranty service was required please rate Your
satisfaction level for: |
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a. Responsiveness of our BDK
service team? |
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b. Ease of scheduling service?
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c. BDK Service Technician
arrived on-time? |
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d. Technical capability of our
BDK Service Technician to resolve the warranty
issue. |
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e. Warranty issue was complete
resolved on the first call? |
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| 8. Is the BDK
website useful when selecting products
| Yes | No |
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9. Your inputs on what
information / features should be offered on
www.bdkindia.com:
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10. Your inputs and
suggestions on how can we improve customer
experience:
|
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Your Name *
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Email address *
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Company Name *
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Country *
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Phone No
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Fields marked
* are mandatory. |
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